The £1.4 million TOC Ability research and development project has released its final report, which demonstrates how digital technology can be harnessed to enhance the accessibility and inclusivity of rail services for customers with reduced mobility.

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The project’s trials featured scenarios which disabled passengers regularly experience, on long and short distance train journeys, with routes operated by different Train Operating Companies (TOCs) and interchanges of varying complexity.

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The findings from the trial indicate that customers valued the solution: 80 per cent of trial participants were keen to use the system again, with 86 per cent saying TOC Ability would give them the confidence to embark on unfamiliar journeys. Furthermore, TOC representatives appreciated the in-depth information about passenger’s mobility needs: 92 per cent of employees said the solution made it easier to help passengers when assistance was requested in advance.

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